// 获取客服的会话列表
// 开发者可以通过本接口获取某个客服正在接待的会话列表。
func GetSessionList(clt *mp.Client, kfAccount string) (list []Session, err error) {
var result struct {
mp.Error
SessionList []Session `json:"sessionlist"`
}
// TODO
// incompleteURL := "https://api.weixin.qq.com/customservice/kfsession/getsessionlist?kf_account=" +
// url.QueryEscape(kfAccount) + "&access_token="
incompleteURL := "https://api.weixin.qq.com/customservice/kfsession/getsessionlist?kf_account=" +
kfAccount + "&access_token="
if err = clt.GetJSON(incompleteURL, &result); err != nil {
return
}
if result.ErrCode != mp.ErrCodeOK {
err = &result.Error
return
}
for i, l := 0, result.SessionList; i < len(l); i++ {
l[i].KfAccount = kfAccount
}
list = result.SessionList
return
}
// 获取在线客服接待信息.
func OnlineKfList(clt *mp.Client) (kfList []OnlineKfInfo, err error) {
var result struct {
mp.Error
OnlineKfInfoList []OnlineKfInfo `json:"kf_online_list"`
}
incompleteURL := "https://api.weixin.qq.com/cgi-bin/customservice/getonlinekflist?access_token="
if err = clt.GetJSON(incompleteURL, &result); err != nil {
return
}
if result.ErrCode != mp.ErrCodeOK {
err = &result.Error
return
}
kfList = result.OnlineKfInfoList
return
}
// 获取卡券最新的颜色列表.
func GetColors(clt *mp.Client) (colors []Color, err error) {
var result struct {
mp.Error
Colors []Color `json:"colors"`
}
incompleteURL := "https://api.weixin.qq.com/card/getcolors?access_token="
if err = clt.GetJSON(incompleteURL, &result); err != nil {
return
}
if result.ErrCode != mp.ErrCodeOK {
err = &result.Error
return
}
colors = result.Colors
return
}
// 删除客服账号
func DeleteKfAccount(clt *mp.Client, kfAccount string) (err error) {
var result mp.Error
// TODO
// incompleteURL := "https://api.weixin.qq.com/customservice/kfaccount/del?kf_account=" +
// url.QueryEscape(kfAccount) + "&access_token="
incompleteURL := "https://api.weixin.qq.com/customservice/kfaccount/del?kf_account=" +
kfAccount + "&access_token="
if err = clt.GetJSON(incompleteURL, &result); err != nil {
return
}
if result.ErrCode != mp.ErrCodeOK {
err = &result
return
}
return
}
// 查询审核状态
func GetAuditStatus(clt *mp.Client) (status *AuditStatus, err error) {
var result struct {
mp.Error
AuditStatus `json:"data"`
}
incompleteURL := "https://api.weixin.qq.com/shakearound/account/auditstatus?access_token="
if err = clt.GetJSON(incompleteURL, &result); err != nil {
return
}
if result.ErrCode != mp.ErrCodeOK {
err = &result.Error
return
}
status = &result.AuditStatus
return
}
// 获取客户的会话
func GetSession(clt *mp.Client, openId string) (ss *Session, err error) {
var result struct {
mp.Error
Session
}
incompleteURL := "https://api.weixin.qq.com/customservice/kfsession/getsession?openid=" +
url.QueryEscape(openId) + "&access_token="
if err = clt.GetJSON(incompleteURL, &result); err != nil {
return
}
if result.ErrCode != mp.ErrCodeOK {
err = &result.Error
return
}
result.Session.OpenId = openId
ss = &result.Session
return
}
// 获取未接入会话列表
// 开发者可以通过本接口获取当前正在等待队列中的会话列表，此接口最多返回最早进入队列的100个未接入会话。
func GetWaitSessionList(clt *mp.Client) (list []Session, totalCount int, err error) {
var result struct {
mp.Error
TotalCount int `json:"count"`
SessionList []Session `json:"waitcaselist"`
}
incompleteURL := "https://api.weixin.qq.com/customservice/kfsession/getwaitcase?access_token="
if err = clt.GetJSON(incompleteURL, &result); err != nil {
return
}
if result.ErrCode != mp.ErrCodeOK {
err = &result.Error
return
}
list = result.SessionList
totalCount = result.TotalCount
return
}